Q: Can I get a trial upgrade license so that I can test features not available in the free version?

A: You can activate a free standard or professional edition 30-day trial from within SQL Backup Master itself. To do so, click the "Tools and utilities" tab in the main window and select the "Install a trial license" link.

Q: If I buy a license, will it expire?

A: No, your license is permanent and will never expire. Minor version upgrades are always free, while major version upgrades are heavily discounted.

Q: How does site-wide licensing work?

A: Site-wide licenses support an unlimited number of users and installations at customer locations within a 10-mile radius of the site identified by the address indicated during the License Key purchase process.

Q: How does enterprise licensing work?

A: Enterprise licenses may be used world-wide by any and all of customer's employees, and may be installed upon any computer owned by the customer.

Q: I've lost my license key. Can you send it to me?

A: Sure. Just contact us via email with as much information as possible, including the email address you used to place the order.

Q: Are license upgrades free?

A: Minor version upgrades (e.g. v3.1 to v3.2) are free, while major version upgrades (e.g. v2.x to v3.x) are heavily discounted. If you'd like to upgrade to the current major version of SQL Backup Master, please see our upgrade page.

Q: What is your return policy?

A: Because we make a fully functional trial version of SQL Backup Master available to all users at no cost, Key Metric Software does not accept returns for product license purchases. If you need more time to evaluate SQL Backup Master prior to licensing, please email us.

Q: What is the Export Control Classification Number (ECCN) for SQL Backup Master?

A: SQL Backup Master is classified as EAR99.

Q: What if I have more questions?

A: Please email us with any other questions you may have. We'd be happy to hear from you!