Your success in running SQL Backup Master is very important to us, and we want to help you with any problems you experience along the way. This document describes what we support, how we provide that support, and for how long.
WHEN SUPPORT COVERAGE BEGINS AND ENDS
Technical support services are offered to SQL Backup Master customers that are within one year of their latest license purchase (including upgrades), or have an ongoing support extension contract with us (please contact our sales department for details).
We also offer free technical support to organizations actively running SQL Backup Master with a trial license for evaluation purposes.
Our technical support services are focused on the components that comprise the SQL Backup Master software solution.
We do not, however, support software components that are pre-requisites for SQL Backup Master. Example of components we do not support directly include SQL Server, Windows Server and its subsystems, and components licensed by other entities (such as Microsoft).
How We Provide Support
Key Metric Software provides technical support for SQL Backup Master via email. We strive to answer all support requests within 24 hours of receipt during normal business hours (Eastern Standard Time zone), but often respond to support inquiries much faster (particularly those flagged as high priority).